Shipping & Returns
We've just celebrated our 20th Year! Thank you for supporting our small business!
We are a hybrid brick-n-mortar and online store located in the quaint outdoor Walnut Street Shopping District at Shadyside, Pittsburgh, Pennsylvania. We strive to ship your order as soon as we can. Please allow 1 to 2 Business Days for us to pick and process your package. You will receive a USPS or UPS package tracking number when your order is shipped. Please allow an additional 2 to 5 Business Days for USPS and UPS to deliver your package. We are located at Pittsburgh, Pennsylvania. And it may take longer to travel to Hawaii or Alaska.
Flat Rate USA Shipping
- $9 standard shipping. One easy flat rate for anywhere in the US. All orders are protected and insured against loss, damage and theft. Please reach out to email@example.com if there is an issue with your order delivery.
Free Local Pickup During Our Store Hours
- Select Local Pickup during checkout.
- We will notify you when your order is ready for pickup, usually the next day of business.
- We are located at 738 Copeland St., Pittsburgh, PA 15232. We are happy to bring your order to the curbside in front of our store. Please call (412) 687-2480 and we will bring your order to the curb.
- We are open 10 to 7 Monday through Thursday, and 10 to 8 Friday through Sunday.
- Pennsylvania shipping locations and local pickups: We are required to collect a 6% Pennsylvania State Sales Tax, and a 1% Allegheny County Sales Tax.
We do ship outside the US.
Destination countries may access additional duties and/or customs fee that the recipient is responsible for. Please inquire with your country's rules and regulations.
Shipping rates start at:
- $20 to Canada
- $30 to other destinations.
Returns and Exchanges
How do I return an item?
- We offer a 30 day money back guarantee. Please email firstname.lastname@example.org within 30 days of receiving your package. Please include your order number and the product code of the item you would like to return.
- There is a 15% restocking fee on returns. Shipping and handling is non-refundable. Items with tags removed or in otherwise conditions unsuitable for resale may be rejected for returns.